Job Description

Location: West Memphis, Arkansas
Employment Type: Full-Time

East Arkansas Family Health Center is seeking a dependable, detail-oriented, and organized Health Information Technician I to join our team at our West Memphis, Arkansas location. This full-time position is responsible for organizing, reviewing, and maintaining patient medical records to ensure accuracy, completeness, confidentiality, and timely access to essential healthcare information.

The ideal candidate will possess strong organizational, communication, and computer skills, along with knowledge of medical terminology and medical records procedures. This position plays an important role in supporting healthcare providers, maintaining accurate patient documentation, and ensuring compliance with established medical records policies and regulatory requirements.

Why You'll Love Working With Us

At East Arkansas Family Health Center, we believe health starts with caring—for our patients, our community, and our employees. You'll be part of a mission-driven organization dedicated to improving access to quality healthcare throughout Eastern Arkansas.

Benefits That Support Your Well-Being and Career

• Comprehensive Medical Coverage – Employee-only premium paid 100% by the organization
• Wellness Benefit Card that significantly reduces out-of-pocket medical and prescription costs
• Dental and Vision Insurance available
• Voluntary Benefits including Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, and Critical Illness coverage

Time Off

• Generous Paid Time Off
• 10 Paid Holidays, including your birthday
• Paid Sick Leave accruing at 8 hours per month
• Retirement Plan with up to 4% employer match after one year
• Company-Paid Continuing Education and Professional Development
• Collaborative and supportive team culture
• Mission-focused organization dedicated to serving the community
• Opportunity to make a meaningful impact on patient lives

Essential Duties and Responsibilities

Medical Records Management and Documentation

• Organize, review, and maintain patient medical records to ensure accuracy, completeness, and accessibility.
• Monitor and review the incoming fax inbox throughout the workday.
• Route incoming medical records and documents to the appropriate clinical staff in a timely manner.
• Collect paperwork from designated locations daily and accurately scan documents into the electronic medical record (EMR) system.
• Review the laboratory inbox within the EMR and attach laboratory results to the appropriate patient records.
• Contact designated healthcare facilities to obtain outstanding or overdue medical records in accordance with EAFHC policies.
• Maintain accurate and organized electronic medical records to support continuity of patient care.

Release of Information and Patient Confidentiality

• Process requests for medical records from healthcare facilities and other authorized requesting parties.
• Verify that required medical record release authorization forms are properly completed, dated, and signed before releasing patient information.
• Prepare and provide copies of medical records in accordance with EAFHC guidelines and applicable legal requirements.
• Ensure medical record requests are processed accurately and within required timeframes.
• Maintain accurate documentation of medical record requests, including their status and final disposition.
• Protect patient confidentiality and safeguard sensitive medical information in accordance with HIPAA and organizational policies.

Quality Improvement and General Responsibilities

• Participate in continuous quality improvement activities to support accurate and efficient medical records management.
• Notify supervisors of unusual occurrences, patient complaints, or concerns requiring attention.
• Follow established policies and procedures regarding incident reporting and patient confidentiality.
• Maintain compliance with HIPAA, OSHA, corporate compliance requirements, and other applicable regulations.
• Demonstrate professionalism, accountability, and excellent customer service when interacting with patients, coworkers, and outside healthcare facilities.
• Maintain strong organizational skills and the ability to manage multiple responsibilities in a fast-paced healthcare environment.
• Perform other duties as assigned.

Qualifications

• Knowledge of medical terminology.
• Knowledge of commonly used concepts, practices, and procedures within the medical and dental fields.
• High school graduate or equivalent
• Two years of medical records experience required.
• Excellent customer service skills and the ability to work in a fast-paced environment.
• Good organizational, communication, and computer skills.

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