This range is provided by BayOne Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Senior Technical Recruiter | Strategic Sourcing Expert Position: Desktop Support Duration: Long Term Contract Pay Range: $20.00/yr - $21.00/yr Direct message the job poster from BayOne Solutions Top Things: Tier 1 remote technical support experience IT Certifications Description: Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems; Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems; Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.) After-hours analysts provide support after core hours. Contacts On-call support for urgent issues on applications used by clients Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion Assesses and ensures process and work conforms to existing policies, standards and guidelines Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events Monitor network devices, interfaces and applications through intelligent devices and automated programs across the enterprise for alarms/alerts received from incidents, unauthorized or failed changes Manage alarms and alerts received from existing monitoring programs using previously defined business rules Completing documentation of service requests within established time frames Minimum Qualifications: High School Diploma or equivalent 1 year of IT service/help desk operations experience Complete service requests and troubleshoot computer and device problems via the telephone & web channels Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment Ability to learn quickly and transfer essential knowledge to team members Capable analytical skills Demonstrates work quality and efficiency Open and adaptable to change Passion for safety Referrals increase your chances of interviewing at BayOne Solutions by 2x Seniority level Entry level Employment type Contract Job function Information Technology, Training, and Customer Service Industries Utilities and IT System Training and Support #J-18808-Ljbffr
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