Job Description

Customer Service Support – Diversity Career Hub | Remote (US)

Job Summary

Diversity Career Hub is seeking a Remote Customer Service Support Representative to deliver exceptional client experiences from home. This part-time role offers $12–$15/hour with flexible scheduling and requires a minimum of 20 hours per week.

The successful candidate will handle inquiries across phone, email, and chat, resolve issues efficiently, and provide personalized support that fosters customer satisfaction and loyalty.

Key Job Details

• Job Title: Customer Service Support Representative
• Employer: Diversity Career Hub
• Location: Remote (US-based)
• Pay: $12–$15/hour
• Job Type: Part-Time
• Hours: Minimum 20 per week

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat
• Provide accurate product, service, and account information
• Assist clients with troubleshooting, transactions, and complaint resolution
• Conduct outbound calls for follow-ups or feedback collection
• Maintain detailed records of interactions and update customer profiles
• Demonstrate excellent phone etiquette and communication skills
• Collaborate with team members to resolve complex issues and improve service quality

Candidate Requirements

Essential:

• Strong verbal and written communication skills
• Customer-focused attitude with empathy and patience
• Analytical problem-solving ability
• Adaptability and time management skills
• Team-oriented mindset
• Technical proficiency with basic software and systems
• Conflict resolution and de-escalation skills
• Commitment to continuous learning and professional growth

System Requirements

• Hard Drive Space: 40 GB available, 60 GB total
• Memory: 12 GB RAM
• Operating System: Windows 11 (fully patched, no pending updates)
• Internet: Hard-wired connection, minimum 30 Mbps download / 10 Mbps upload, max latency 50 ms
• Dual Monitors: Required (1920 x 1080 resolution)
• Webcam: Required for training and class participation
• USB 3.0 Port: Required for noise-cancelling USB headset

Benefits

• Competitive hourly pay ($12–$15/hour)
• Work-from-home flexibility
• Supportive team environment

Application Process

How to Apply:

• Submit your application via Diversity Career Hub’s careers portal.
• Highlight your customer service and technical proficiency.
• Shortlisted candidates will be contacted for interview.
• CLICK HERE TO APPLY

Join Our Official Channels for more Jobs & Scholarship

No comment's at the moment!, Be the first to post a comment.

#J-18808-Ljbffr

Job Tags

Hourly pay, Part time, Remote work, Flexible hours

Similar Jobs